FAQ

Frequently Asked Questions

Below you’ll find our most frequently asked questions in relation to our services.

Can you trace an electrical cable?

Yes. Using locating equipment, we can pick up the signal where the cable is high voltage. If the cable is low voltage, you will need to get an electrician to isolate the cable so we can induce our own signal to trace it.
Can you trace fibre optic cable?

Yes. Where fibre optic cable is buried with a normal Telstra cable, we can trace the Telstra cable and therefore deduce where the fibre optic cable runs.
Can I freeze PVC pipe?

During the pipe-freezing process, pipes made of PVC become brittle, and as the water freezes in the pipe, it expands, which can result in the pipe cracking.
Can you freeze gas pipes using your freezing service?

Pipe Freezing can only be performed on a pipe when the pipe is full of water, and not flowing.
How deep can you locate a pipe/cable?

Using Ground Penetrating Radar (GPR) equipment and depending on the prevailing soil condition, we can locate pipes and cable at depths between three-five metres underground.

Can you wave your locator over the ground and find all services?

The Technician using the locating equipment will attach a cable to the pipe that he is tracing and induce a signal that he will then trace. The signal will travel through cables and metal pipes.
How do you clear drains?

Blocked drains can be cleared with the use of high-pressure water jets.
I have a blocked pipe, can you clear it for me?

Yes, after using CCTV to assess the problem, we can use a water jet to unblock the pipe. Where the problem can’t be cleared with water jetting, we can use CCTV to show you where the blockage is.
I need to dig a hole on my property, do you need me to do anything before you locate services for me?

If you call Dial Before you Dig on 1100 or go to the website and identify your property, the relevant utility companies will send you the required plans of your property, which we can use as an indication as to where your services are located. We will then verify the location with our locating equipment.
With non-destructive digging, won’t the high-pressure hose nozzle damage my cable/pipes?

The nature of NDD is that the water pressure is high enough to cut through soil, turf, and clay, but not enough to cut through pipe and cables.